New ways to make an appointment

We have made some improvements to the way you can book appointments with us.

Patient Partner now allows you to book doctor appointments using an automated system and your telephone keypad.  The service is available 24 hours a day.  Same day appointments are available from 730am each morning, so there is no need to wait in a queue after we open at 8am.

Our popular online booking system, Patient Access, also offers appointments 24 hours a day.  You can also use Patient Access to order your repeat prescriptions. 

New blood pressure monitor

On behalf of the entire practice we would like thank everyone who has generously supported our appeal for a new 24 hour blood pressure monitor.

These vital pieces of equipment are not funded by the NHS but are so important in managing patients with raised blood pressure.   They are used to determine whether raised blood pressure readings are true readings or a result of "white coat hypertension". 

Our particular thanks go to the ladies of the Women's Institute, Mr John Collett, the Surrey Border Lions Club and the Lightwater Business Association.

Patient Access

Patient Access is a service available to all our patients.  It allows appointments to be booked online and via a smart phone.  The service has been available here for several years but we are now expanding it to cover all GP appointments and very soon to cover phlebotomy appointments too.

Patient Access also allows you to order repeat presecriptions.

In order to use Patient Access we need to set up an account for you.  This simply requires a form to be filled in and we will need to see some photographic identification.  This is a requirement of our software provider (EMIS) who run the service and is designed to protect you from other people accessing your medical record.  Once registered you will have a unique user name and can log on from the patient.co.uk website.  You can also access this from our own website.

You can also download the app for smart phones. Available for Android and iOS.

Book on the day GP appointments are available online via Patient Access first, even before we open.

Acupuncture

 

We are pleased to announce a new acupuncture service at the surgery.  The service will initially be available on Wednesday mornings.  Our fully qualified practitioners are registered with the British Acupuncture Council.  

This is a private service as the NHS does not cover such treatments.  We hope it will be useful for a number of our patients.  Please ask for details at reception.

We also now have a chiropodist here on Tuesdays and a physiotherapist each Monday.